Bob the plumber heads west on I-90 early one Monday morning, busy with a day packed with house calls. While at his first stop, the company dispatcher, Sarah, receives a call from a local business requesting emergency assistance with a burst water pipe. Referencing the company’s fleet tracking program, Sarah notices Bob is only a few streets down from the burst water pipe, finishing his first house call. She radios Bob, briefing him on the situation, and asks him to immediately depart to the site. As Bob’s truck pulls into the parking garage at the location, Sarah informs the business of Bob’s arrival.
So, how was Sarah able to service the emergency request so quickly? By using her company’s location-based automated vehicle location (AVL) system tied into the nation’s leading machine-to-machine (M2M) services network.
Powered by Machine-to-Machine (M2M) wireless networks, fleet tracking applications allow companies and businesses to monitor vehicle and cargo details while in-route. Beyond simple GPS location data, details such as the temperature of the storage-hold, the speed of the vehicle, if a door is ajar and when the truck next needs service can all be communicated in real-time over M2M networks. Likewise, fleet management enables companies to streamline their operations and to service their clients with higher efficiency. By equipping trucks with fleet tracking solutions, companies can effectively use fewer resources – gas being a prime example – which will in turn translate into lower operational costs.
According to BERG Insight, the number of new M2M device activations in 2010 was 37.3 million, up 55 percent year-on-year. The fleet tracking industry continues to account for a significant portion of these connected devices. And with the M2M market growing so rapidly, KORE is offering innovative capabilities to its customers, including fleet tracking across international borders – allowing for vehicle tracking to occur without interruption.
Many companies, similar to Bob’s Plumbing, require reliable and ubiquitous wireless connectivity in order to service their customers’ needs, especially in today’s technology-driven environment. Let’s consider what might have happened had Bob’s company not had a fleet management system: Sarah the dispatcher would have never known Bob was in the area and would have likely sent another truck to the emergency call, delaying their response time and driving up costs. While today’s fleet management applications continue to expand feature sets, it is important to keep in mind that it’s the M2M networks communicating data back and forth behind the scenes that keeps the trucks moving in the “right” direction.
Robert Metzler, EVP Sales and Marketing
With over 20 years experience in leading winning sales teams, Bob joins KORE to drive adoption of KORE in the market by capitalizing on our unique service, management and billing capabilities, coupled with the most comprehensive and skilled network of partners, all dedicated to delivering the most reliable and relevant solutions for our customers, every day.